Dashboard

Live operational overview

Saved across devices

New Online Quote Submissions

Website requests waiting for coordinator review

Trips & Schedule

No trips

Attention Needed

Quick Quote

Just the route. Get a price without collecting patient information.

Pickup address Destination address Transport type Trip type

Optional price adjustments

Total tolls ($) Additional fees for entire trip ($) Discount (%) Payment method

Enter both addresses, then select Get Quick Quote.

Includes travel from and back to your vehicle base:

Your estimate will appear here

No patient name, phone number, or email needed. Estimates save automatically in Recent Quick Quotes below.

Estimated total

Loaded mileage

Loaded drive time

Total deadhead miles

Deadhead drive time

Grand total miles

Total drive time

Some toll estimates are unavailable. Verify tolls before giving a final price; you can enter the total in Optional price adjustments.

Saved estimates keep their original pricing. Confirm any special requirements or additional fees before booking. No patient record or booking is created.

View route

Google Maps Route Verification

See the route, mileage, drive time, and estimated charge for every leg.

Drive times are estimates and exclude loading, unloading, waiting, and rest stops.

Recent Quick Quotes

Automatically saved. Open a past estimate to see its details and maps.

Loading history…

Guided call in progressTrip ID generated during transportation details

Call Progress

Phase 1 of 6

Greeting & Relationship Building

Begin warmly and learn who is calling.

Say this

“Thank you for calling NationWide NEMT. My name is Jay. With whom do I have the pleasure of speaking today?”

Caller's full name

Then say

How can we help today?New Quote / New Transportation RequestStart a guided transportation intakeExisting Trip / Follow-UpFind a patient or trip and take action

Phase 2 of 6

Identify the Caller

Choose the option that best describes the caller.

Ask naturally

“And are you the patient, a family member, or are you calling on the patient's behalf?”

PatientI am the person traveling Responsible PartyI manage the arrangements Family MemberI am related to the patient Hospital or FacilityI am calling from an organization Case ManagerI coordinate the patient's care Other RepresentativeI represent the patient

Phase 3 of 6

Patient Information

Tell us who will be traveling.

Ask

“May I have the patient's full name?”

Patient first name *Patient last name *Responsible partyRelationship to patientFacility or organization, if applicable

Phase 4 of 6

Contact Information

Secure a callback method before discussing pricing.

Say this

“In case we get disconnected, what is the best number to reach you?”

Best callback number *

Then ask

“And where would you like me to send your personalized quote?”

Email address *

Phase 5 of 6

Medical Overview

Choose what applies and the assistant will reveal the right follow-up questions.

Ask with care

“Can you tell me about the patient's primary medical condition and any special transportation needs I should take into consideration when preparing your quote?”

Primary condition or recent procedure

Select all transportation considerations

Oxygen follow-upAsk these questions

Liters per minuteFlow typeDelivery methodOxygen notes

Stretcher follow-upAsk these questions

Bed-to-bed assistance?Can patient assist with transfer?Can patient sit upright?Approximate weight (lb)Pressure injury risk?Bariatric required?Stretcher notes

Dementia / Alzheimer's follow-upAsk these questions

Alert and oriented?Wandering risk?Sundowning?Agitation / behavioral concernsFamily passenger traveling?Dementia notes

Diabetes follow-upAsk these questions

Glucose monitoring required?Insulin dependent?Meal timing concerns?Hypoglycemia history?Diabetes notes

Trach follow-upAsk these questions

Trach collar?Oxygen through trach?Suction required?Speaking valve?Humidification?Nurse required?Trach notes

Hospice Medical RequirementsHospice-specific readiness

IV Therapy During Transport

Active IV

IV infusion typeOther IV infusion typeIV delivery methodPump travels with patientCurrent IV bag sizeOther IV bag sizeInfusion rateInfusion rate unitsWill current IV bag last entire transport?IV bag replacement expected during transport?

WarningIV bag replacement during transport may require licensed personnel depending on the patient’s orders and applicable state laws.

Additional IV care required during transport

Flush IVChange TubingMonitor Infusion OnlyTroubleshoot PumpOtherNone

Other IV care required

Additional IV medications required during transport?

Medication nameScheduled administration timeSpecial instructions

Special IV transport instructions

Ostomy Care

Does patient have an ostomy?

Ostomy type

ColostomyIleostomyUrostomyOther

Other ostomy type

Number of ostomiesAdditional supplies provided?

Expected ostomy care

Monitoring OnlyEmpty Pouch If NeededChange Appliance If NeededUnknown

Hospice Medications

Medications administered during transport?

Who provides medications?Other medication providerWritten administration instructions provided?

Required Medical Documentation

Transport orders receivedMedication list receivedIV orders receivedHospice care plan receivedHospice medical notes

Pickup setting

Hospital pickup detailsRequired only for hospital pickups

Hospital nameRoom numberNurse stationCase managerEstimated discharge dateEstimated discharge time

Additional medical notes

Phase 6 of 6

Transportation Details

Plan the route, confirm pricing, and save the trip.

Trip ID

Trip ID pending

Trip ID

Transition

“Thank you. Now let's go over the transportation itself.”

Service

Service type *Reason

Trip & Route

Pickup address *Destination address *Preferred date *Travel date not confirmed TBU / To Be UpdatedPreferred timeExact pickup time

Trip type and companions

Return-trip timingCreates the second calendar trip

Return dateReturn pickup time

Family member ride-alongAsk the caller

Will a family member ride along?Family member's full name *

Route & Trip IDEnter both addressesMileage and drive time will calculate automatically

Open in Google Maps

Administrator mileage override

Enter the mileage to use for this quote.

EquipmentSpecial instructions

Pricing & Payment

Pricing adjustments

Loaded milesDeadhead milesFuelHotelMealsTollsEquipmentOther fee

NegotiationManual %

Payment methodNegotiated card fee %Deposit %

Internal Cost Analysis

Driver costMedical staff cost

Estimated profit$0.00

Save this quote and start a new one. Saved quotes remain available under Clients.

1 of 6

Current Quote

Outbound trip$0.00

Return trip$0.00

Regular calculated price$0.00

Discount-$0.00

Card fee$0.00

Total before deposit$0.00

Deposit$0.00

Balance after deposit$0.00

Existing Trip / Follow-Up

Search by patient, caller, phone, email, Trip ID, city, or date.

Find a record

Caller / Patient	Contact	Trip ID	Route / Date	Status

Trip Actions

Settings

Branding, pricing, integrations, access, and recovery.

Company Branding

Your logo and company identity appear throughout the app.

Upload company logoPNG, JPG, or WebP. Maximum 10 MB.

Company nameTaglineAddressPhoneEmailWebsiteOpening greeting script

Pricing Defaults

Used by the quote engine. Internal cost values never appear in client documents.

Default deposit %Quote expiration daysOther service loaded-mile ratePremium stretcher loaded-mile rateCaptain chair / ambulatory loaded-mile rateDeadhead rateDriver cost rateMedical staff cost rate

Google Maps

Google mileage is required unless an administrator enters a mileage override.

Not configured

Google Maps API key

Google Calendar

Saved trips create calendar events with the patient, route, pickup time, and estimated drive time. Round trips create separate outbound and return events.

Not connected

Calendar emailOAuth client IDOAuth client secret

Authorized redirect URI required in Google Cloudhttps://app.nationwidenemt.com/api/integrations/gmail/callbackCopy this exact address into the OAuth client's Authorized redirect URIs.

Wix Website

Securely receive transportation requests from NationWideNEMT.com and prepare CRM records without sending anything automatically.

Not configured

Public Operations Suite URLWix connection secretWix submission endpoint

Connection requirement

Wix can only send to a public HTTPS address. The local 127.0.0.1 app remains private to this Mac and cannot receive website traffic directly.

Users & Permissions

The six-role permission model is active. User creation and password-reset screens are scheduled for the next security milestone.

AdministratorFull access

SalesClients and quotes

DispatcherTrips and scheduling

DriverAssigned trips

Medical StaffMedical and assigned trips

Read OnlyView access

Backup / Restore

Create a consistent database backup or export client records.

Export Clients CSV

Restore is intentionally a stop-the-server administrator procedure. See README.md before replacing the live database.